We have some exciting news to share! The Business Intelligence Group (BIG) hosted the BIG Awards for Excellence in Customer Service this month. We are proud to announce that our Customer Service Team has been named a winner at the awards for ‘Organization of the Year’. Read more about it here.
The BIG annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service. There are 8 different categories including ‘Organization of the Year’, which was awarded to the Bluehost Customer Service team. You can visit BIG’s website for more information.
Bluehost Customer Service team
The Bluehost Customer Service team focuses on doing everything it can to help small business owners get off on the right foot and embark confidently on their online journeys. When it comes to a customer’s experience, the onboarding process is key. Bluehost engages customers early and asks detailed questions to understand their online needs and goals. Bluehost’s team of dedicated customer service specialists are ready to assist business owners with the basics, from creating domains to setting up email. As many customers leverage WordPress for their websites, our experts can help install themes and recommend plugins to boost their business.
Our Customer Service Team consistently achieves high satisfaction scores because of the care we dedicate to our customers. We invest in our customers’ success and want to make sure they have a voice in the future of Bluehost. The Voice of the Customer (VOC) program amplifies customer sentiments and informs our decision-making. This VOC combs through customer contacts and surveys responses for information and feedback. They review and analyze all this information to understand customer issues and priorities for Bluehost’s Product and Engineering teams. The VOC works to put out educational resources that help educate customers when persistent issues arise.
Excellence in Customer Service award
The Business Intelligence Group recognizes true talent and superior performance in the business world. This Customer Service Award showcases businesses that prioritize their customers and develop tools to help their customers find success. Companies from all around submit their teams’ work for consideration in the BIG Excellence in Customer Service Awards. Their judges, a select group of business leaders and executives, carefully review the submissions and select winners.
Experience the best!
If you need help with your website, take a moment to contact our Customer Service Team and experience our award-winning support. You’re welcome to join the party!
Visit bluehost.com for more information on our products and services.
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