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Data Request Policy

  • Privacy Policy. Please see Bluehost’s Privacy Notice, for further information on what information Bluehost collects, how it is used and when it may be disclosed. Subject to Bluehost's Privacy Notice, this Data Request Policy describes the types of data requests that Bluehost may receive and how Bluehost may respond to such requests.

  • Types of Requests. Bluehost India may receive the following types of requests concerning its Subscribers:

    • Data Requests. A data request is a request for information or documents relating to Subscriber accounts in connection with official criminal investigations or other legal proceedings. Except in limited emergency situations (see below), Bluehost India requires data requests to be made through formal U.S. legal process and procedures, and such requests will be handled in accordance with applicable law. Examples of acceptable data requests include:

      • Subpoenas

      • Court Orders

      • Search Warrants

      • Legal process received from outside the United States may require a Mutual Legal Assistance Treaty (MLAT) with the United States

      • Other forms of legal process such as Civil Investigative Demands

    • Preservation Requests. A preservation request asks Bluehost India to preserve Subscriber account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information:

      • Identification of the account(s) at issue (as further described in Section 6 below);

      • Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead);

      • Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that Bluehost India is being asked to preserve; and

      • A valid return email address and phone number.

  • Emergency Requests. An emergency request is only appropriate in cases involving imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay.

  • Notice to Bluehost India Subscribers. As the sponsoring registrar or reseller of certain domain names governed by the Internet Corporation for Assigned Names and Numbers (“ICANN”), Bluehost India must permit third parties with a legitimate interest to access masked (non-public) registrant information subject to the data subject’s rights under the General Data Protection Regulation (“GDPR”) or other similar privacy laws as applicable.

  • Information to Include in a Request. The following information must be included in a request for Subscriber data:

  • Information to Include in a Request. The following information must be included in a request for Subscriber data:

    • First and last name of the Subscriber and email address associated with the account; and

    • Domain name, username and/or IP address associated with the account

    NOTE. A Request that only includes an IP address may be overly broad and insufficient for Bluehost to locate a Subscriber account. Please include additional identifiers such domain name or username whenever possible. Bluehost may not be able to respond to a request without this information.

    Additionally, we reserve the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.

  • Sending a Request to Bluehost India. Please use the following contact information to send a Request to Bluehost India:

    Attn: Bluehost India

    Unit 401, 4th floor, IT Bldg 3, 

    Nesco IT Park, Nesco Complex, 

    Goregaon (E), Mumbai - 400063, Maharashtra.  

    email to: [email protected]

    IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM BLUEHOST INDIA, PLEASE SUBMIT A DUPLICATE COPY VIA MAIL. DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY BLUEHOST INDIA AND ACTED ON IN A TIMELY MANNER.

  • Fees. Bluehost India may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests

  • Available Information. Subject to receiving a valid request, Bluehost India may provide data as follows:

    • Non-Content. Bluehost India will produce non-content information such as basic Subscriber information which may include the following:

      • Name

      • Email addresses

      • Date and time of account creation

      • Billing information

      • IP Logs

    • Content. Bluehost India will only produce Subscriber content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.

Last modified on: September 01, 2022.